PartGo support center

Answers for your next part.

Find clear guidance on project setup, manufacturing, quoting, quality requirements, technical files, and support.

15 answers across 6 topics

Platform

Getting started with PartGo

PartGo is a digital manufacturing platform that helps teams submit part files and requirements for manufacturing review and quoting.

Prepare your 3D model and any technical drawing, then use the project upload flow or contact our team. Include the material, quantity, finish, tolerances, and delivery requirements you know.

Account requirements depend on the workflow available in your local environment. Follow the prompts shown when you begin a quote request.

Manufacturing

Processes, materials, and tolerances

PartGo presents CNC milling, CNC turning, Swiss-type machining, sheet metal fabrication, industrial 3D printing, and surface finishing services. Availability is confirmed after reviewing the part and requirements.

Common options include aluminum, stainless steel, titanium, copper, brass, and engineering plastics. See the Material Library for representative grades and submit special material requirements for review.

Capability depends on the process, material, geometry, feature size, and inspection plan. Put critical tolerances on the technical drawing so they can be reviewed before quoting.

Quoting

Pricing and project requirements

Material, geometry, setup time, machining time, quantity, tolerances, inspection, finishing, and logistics can all affect the quote.

Use the validity period displayed on the specific quote. Material and logistics costs may change, so an expired quote may need to be refreshed.

Review the quote summary for the exact pricing breakdown. Taxes, shipping, duties, and other charges depend on the transaction and destination.

Quality

Drawings, inspection, and nonconformance

Provide a technical drawing that identifies critical dimensions, tolerances, datums, surface finish, material specification, and any inspection or documentation requirements.

Contact support promptly with the project reference, photographs, measurements, and the applicable drawing requirement. The team will review the evidence and available resolution options.

Files & Security

CAD files and project data

STEP files are preferred for most machined-part reviews. Add a PDF technical drawing whenever tolerances, threads, finishes, or inspection requirements cannot be communicated by the 3D model alone.

Include critical dimensions, tolerances, datums, threads, surface roughness, material and finish specifications, and any inspection notes required for acceptance.

Account & Support

Project management and assistance

Email support@partgo.us with your project reference and question. Do not include sensitive credentials or payment information.

Yes. Share the part’s function, operating environment, quantity, and critical requirements so the team can review suitable manufacturing options.

Engineering review

Still have a question about your part?

Send the STEP file, drawing, and your project question. PartGo can review the manufacturing context and help you identify the next practical step.